Return & Exchange Policy

At GoHotSha, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return or exchange in accordance with the guidelines below.

Return Eligibility

Items may be returned within 7 days of delivery if they meet all of the following conditions:

  • The item is unused and in its original condition
  • The item is returned with its original packaging and accessories
  • The item is not damaged, altered, or showing signs of use
  • Proof of purchase or order information is provided

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return. Any non-returnable items will be identified on the relevant product page.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or differs from your order, contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

After reviewing the details, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

Exchanges

If you would like to exchange an eligible item for another product, please contact us within 2 days of delivery. Exchanges are subject to product availability.

If the replacement item has a different price, the price difference may need to be paid or refunded as applicable.

How to Request a Return

To request a return or exchange, please contact us.

Include your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending any item back.

Items returned without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

Original shipping charges are generally non-refundable unless the item was defective, damaged, or incorrectly sent.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service and keeping proof of shipment. GoHotSha is not responsible for items lost or damaged during return shipping.